Resume

Qualifications

Clinically trained, user-obsessed RN with 15+ years in healthcare and pharma, now driving digital solutions that
improve patient outcomes. Backed by a psychology degree with a research methodology focus, an MBA in
Marketing (in progress) and a UX Webpage Design certification from Nielsen Norman Group (NN/g), I bring a rare
blend of clinical insight, strategic thinking, and UX expertise to healthcare innovation.

Leveraging experience in patient education, digital health adoption, and storytelling, I inform user-centered design,
optimize workflows, and remove barriers to access. Passionate about bridging the gap between clinical care and
digital experience to create more intuitive, effective, and equitable health products.

IQVIA — August 2016 – Present
Senior Registered Nurse Educator

  • Delivered high-impact patient outreach for AbbVie’s immunology portfolio, with a focus on digital engagement, access, and experience improvement.

  • Conducted a UX audit of AbbVie’s digital patient app, identifying access barriers and usability issues; recommendations are scheduled for implementation to enhance usability and health outcomes.

  • Evaluated UX of the internal nurse documentation platform, driving improvements to data integrity and workflow efficiency; updates are currently planned for rollout.

  • Developed content for senior leadership that highlighted the impact of nurse-led outreach on the patient journey, supporting internal alignment across marketing, CX, and digital strategy teams.

  • Trained patients on mobile health apps and digital tools while providing safe, virtual education on self-administration of specialty medications.

  • Presented digital best practices and engagement strategies to cross-functional teams and healthcare professionals, promoting digital fluency across the organization.

  • Consistently achieved 100% of performance KPIs, demonstrating clinical excellence and high patient satisfaction.

  • Promoted to Senior Nurse Educator in recognition of performance and leadership.

  • Selected as a New Hire Mentor and guest speaker for national onboarding, contributing to training quality and team success.

  • Excelled in a fully remote environment while collaborating with cross-functional teams focused on UX, CX, and digital health optimization.

Rocky Mountain Poison and Drug Center — May 2014 – June 2016
Medical Affairs Nurse

  • Provided accurate, timely medical information on behalf of 16 pharmaceutical companies in response to unsolicited inquiries from patients and healthcare professionals.

  • Supported post-marketing surveillance by identifying and documenting spontaneous adverse event reports and product quality complaints from consumers, healthcare professionals, and sales representatives.

  • Created training materials using strong written communication and technical writing skills; proficient in Microsoft Office Suite.

Various Hospitals — April 2011 – February 2014
Registered Nurse

  • Delivered direct patient care in inpatient medical-surgical and post-partum units.

University of Northern Colorado — August 2024 – Anticipated 2026
Master of Business Administration (MBA), Marketing Concentration

  • GPA: 4.0

  • Coursework: Ethics in Leadership; Data Analysis with Excel (VLOOKUP, pivot tables); Marketing (SWOT analysis); Services Marketing (service design & blueprinting); Advanced Financial Management (risk analysis)

University of Oklahoma, College of Nursing
Bachelor of Science in Nursing (BSN)

  • GPA: 3.8

  • President’s Honor Roll: Multiple-time recipient (4.0 semester GPA distinction)

  • Awards & Activities: Student Affairs Award; Peer Tutor for Pharmacology and Acute & Chronic Pathophysiology I

University of California, Davis
Bachelor of Science in Psychology

  • Honors: Dean’s List

  • Experience: Peer Tutor for Introductory Statistics; Research Assistant in the Psychology Department; Grader for Regression Analysis (undergraduate and graduate courses)

Ethical Leadership — National Association of State Boards of Accountancy (NASBA)

Web Page UX Design — Nielsen Norman Group (NN/g)

UX Design & Research Tools

  • Figma – Wireframing, prototyping, component libraries, and design systems

  • Lucidchart / Lucidspark – User journey mapping, service blueprinting, and workflow visualization

  • Miro / FigJam – Ideation, affinity mapping, and collaborative UX workshops

  • NN/g UX Methods – User-centered design, heuristic evaluation, and usability testing

Web & Digital Design

  • WordPress – Website structure, content management, and theme customization

  • Elementor – Visual design, responsive layout building, and user flow optimization

  • Adobe Creative Suite (Photoshop, Illustrator) – Visual asset creation, high-fidelity layouts, and branding elements

Analytics & Data Visualization

  • Microsoft Excel – VLOOKUP, pivot tables, and data dashboards for performance tracking

  • AI Tools (e.g., ChatGPT, Gemini) – Rapid ideation, UX content generation, and user flow design

Compliance & Accessibility

  • WCAG Standards – Applying accessibility guidelines to create inclusive, patient-centered digital experiences